Frequently asked questions
Can Snake & Pig goggles be delivered to me in Canada or Europe?
If you are located in Canada, you can find our goggles at Amazon.ca. If you are located in Europe, please check to see if Amazon will ship to you from the US. Visit our Amazon store here. We apologize that we are unable to ship internationally.
The strap of my goggles is twisted. How do I fix it?
Please hold one eye piece and turn the other one around the nose bridge. The strap will untwist. If it only gets more twisted, turn it the other way. Alternatively, you can pull the goggles apart at the nose bridge, straighten the strap, and then snap them back together.
You can watch a demonstration here:
https://www.youtube.com/watch?v=8BQwW54GU9UHow do I use the anti-fog application bottle that was included with my goggles?
Complete instructions are on our "How to Use the Snake & Pig Anti-Fog Solution Bottle" page.
You can also watch the video below:
My new goggles get foggy after swimming for 10 minutes. How can I avoid it? How does anti-fog work?
When water condenses on plastic lenses, it forms tiny droplets that make the lens foggy. An anti-fog coating, either the one applied at the factory or applied by you, helps the water condense into a thin film, which keeps the lens clear.
Sometimes the factory-applied anti-fog coating needs to be activated. If you begin your swim with dry lenses, water vapor may not condense evenly, and the lenses can turn blurry after a few minutes. If this happens, submerge your goggles in water, then let the water drain. Next, smear the inside of the lenses with your soft fingertip or knuckle. After swiping the wet lens 3-10 times, the lens should feel a bit slippery, and should not fog. If the lenses are not slippery at all, the original anti-fog coating has worn off.
After the original anti-fog coating is gone, you can use baby shampoo or a commercial anti-fog product to keep your lenses clear. To use baby shampoo in the DIY anti-fog bottle included with your goggles, see the instructions above or on our instruction page. If you do not have a DIY anti-fog bottle, carefully smear a very thin layer of baby shampoo on the inside of each lens, and then dip the goggles in water to activate it.
Important note: Please only use your fingertip or knuckle on the inside of the goggle lens. Don't wipe it with cloth. Some cloth can leave scratch marks.
My goggles leak on the left eye. What can I do?
Leaking around the left eye is typically caused by using the wrong nose bridge size. Since most people are right-handed, they fit the gasket to their right eye first. If the nose bridge is too narrow or wide, the left goggle is off-center relative to your eye socket, and won't make a good seal.
Try switching to a smaller (or larger) nose bridge to solve the leaking problem. If you find your goggles still leak with the smallest nose bridge, consider exchanging your goggles for the junior goggles.
Should I order a junior pair for my narrow face?
Some women with narrow faces find that the Junior Basilisk fits better than the Basilisk. If you typically use kid's sized goggles or sunglasses, the same may be true for you as well!
If you have a pair of goggles that have fit you well in the past, measure the distance from center to center of the lenses and between the outside edges of the lenses. Compare to the photo below to see if the Junior Basilisk (top) or Basilisk with the smallest nose bridge (bottom) will work better for you.
(Center to center: 2.8" for Junior, 3.2" for Basilisk.)
(Outside to outside: 5.4" for Junior, 5.9" for Basilisk)
How should I care for my goggles?
Rinse the goggles with clean water after use. Shake off water after rinsing.
We don’t recommend wiping the lenses with cloth. Many users report that the inside of their goggle lenses look scratched after wiping them with a cloth (any dust on the cloth can cause scratches).
Hard goggle cases provide limited protection of the metallized finish against scratching. A goggle case with a soft lining can provide better protection. However, we recommend hanging your goggles in a well-ventilated area between uses to prevent mold.
How should I clean my goggles before my big race?
Rinse out any visible dust, eyelashes or sand with tap water.
Fill each lens cup half-way with tap water. Add a drop of baby shampoo (conditioner free), and mix the shampoo into the water.
Swipe around on the inside of the lenses with your soft (not scratchy) fingertip about 5 to 10 times to remove any dust and grease. Avoid scratching the lenses with your fingernails.
Drain the shampoo mixture out of the goggles. You should see a thin layer of moisture spread evenly on the inside of each lens. Repeat these steps if you see holes or gaps in the moisture layer.
Let your goggles air dry. Never wipe or dry the inside of your goggles with a towel, tissue, microfiber cloth or commercial anti-fog wipe. It will leave permanent scratch marks.
When your goggles are dry, you can breathe into the lenses to test out the anti-fog coating of baby shampoo that you have created.
You now have a perfect anti-fog coating for your race or workout! This anti-fog coating will last for 1 to 3 swims.
The buckle/strap on my goggles broke. Is it possible to replace it?
Yes! If your buckle or strap broke within 30 days of your purchase, you can contact us at snakeandpigports (at) gmail (dot) com for a replacement.
You can also order a replacement strap with two buckles here:
https://snakeandpig.com/collections/accessories/products/replacement-strap
Do you sponsor swimming teams and triathlon clubs?
Yes! Please email us at snakeandpigsales (at) gmail (dot) com for more information about club sponsorship.